Refund policy

ScrollEstore is operated by [company name], a company registered in Nigeria (RC [number]), at [registered address]. In these pages "we" means [company name] and "you" means anyone who uses scrollestore.com.

Each store sets its own refund policy

Because you buy from the creator, the creator's refund policy applies. You can find it at the bottom of their store. Ask the creator first.

When we step in

• You paid but did not receive access to what you bought, and the creator did not fix it within [5] business days.
• The product is very different from its description.
• You were charged twice for the same order.

Use the contact form and include your order reference (it is on your receipt and in My orders).

How refunds are paid

Refunds go back to the card or account you paid with, through Paystack. Banks usually take [5–10] business days to show the money. When an order is refunded, access to the product ends.

Plan payments

Creator plan payments are not refunded for part of a period. When you cancel, you keep the plan until the period you paid for ends.